FAQs

General Information:

• What payment methods do you accept?
  We accept PayPal and major credit/debit cards, including Visa, Mastercard, American Express, and Discover.

• What is your ordering process?
  Our ordering process involves these steps:

  1. Select the items you wish to purchase and add them to your cart.

  2. Enter your billing and shipping information.

  3. Select your preferred shipping method.

  4. Complete the checkout process.

Order Issues and Changes:

• What should I do if I made a mistake on my order?
  Please contact us as soon as possible via email at [email protected] with your order details and the correction needed. We will do our best to assist you.

• How do I change my order?
  To request changes to your order, please email us at [email protected] with your order details and the specific changes you require. We can typically only accommodate changes within the first 24 hours after your order is placed.

• Can I cancel my order?
  We can process cancellations for orders that have not yet entered production. The window for cancellation is generally within 24 hours of payment. Please email us at [email protected] with your order details to request a cancellation. If your order has already entered production, we may be unable to cancel it.

Shipping and Tracking:

• Do you alert customers when orders ship?
  Yes, we will send you an email with tracking information as soon as your order has shipped.

• When will I receive my tracking number?
  A tracking number will be generated and sent to you via email within 3-7 business days after your order is processed. If you do not receive tracking information after 7 business days, please contact us at [email protected] for an update.

• Why has my tracking status not been updated?
  Tracking information may not update immediately, particularly with certain shipping methods. Please allow some time for the tracking status to be updated. If the tracking status has not updated for over 10 days, please contact us at [email protected] for assistance.
  Note: Shipping times may be affected by unforeseen circumstances such as weather or global events.

• I haven’t received my order yet. What should I do?
  First, check your tracking information to see if the order shows as delivered. If it shows as delivered, please allow a few extra days as deliveries can sometimes be delayed or marked incorrectly. If you still haven’t received your order after a few days, please email us at [email protected] so we can investigate.

• What’s the status of my order?
  You will receive several email updates regarding your order:

  • An order confirmation email upon successful payment.

  • An update email when your order enters production.

  • A shipping notification email with tracking information.
    You can also access the most recent information via the receipt link in our email correspondence. If you are not receiving these updates, please check your spam or promotions folder.

Returns, Refunds, and Defective Items:

• What if my order is defective, wrong size, or incorrect product?
  Please email us at [email protected] with photos of the issue, and we will work with you to resolve the problem, which may include sending a replacement.

• What is your return and refund policy?
  Please see our detailed Return Policy: https://trendteelab.com/refund_returns/. If you believe your order qualifies for a return based on our policy, please contact us.

• What should I do if my refund is late or missing?
  If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.
     If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected] for assistance.